(an excerpt from the the User Agreement)
6.1. The Customer has the right to return the ticket purchased on the Site through the Partner site not later than one (1) calendar days prior to the cultural and entertainment event. In the case of cancellation of the cultural and entertainment event, changes in previously announced time (timing) or venue or replacement it with another event the Customer has the right to return the ticket on the day of the cancelled (or changed) cultural and entertainment event.
6.2. The printed by the Customer ticket shall be returned to the following address: 220030, Minsk, Internatsionalnaya, 21, business days from 10.00 a.m. till 6.00 p.m.
6.3. The Customer shall inform the Seller of his/her intention to return the ticket not later than one (1) business day prior to the return the ticket, upon condition that the return date falls on a working day, on business days from 9.00 a.m. till 6.00 p.m. using the phone number: (017) 395 30 20.
6.4. The funds paid by the Customer for a ticket to cultural and entertainment event will be returned to the Customer in cash on the day of presentation of the printed ticket at the following address: 220030, Minsk, Internatsionalnaya, 21. In case if the return of the ticket is conducted on the initiative of the Customer the Seller compensates him/her 75% (seventy five percent) of the initial cost of the ticket. In case if return of the ticket is conducted on the reason of cancellation, change of pre-announced time (timing) or the venue of cultural and entertainment event the Seller shall compensate the Customer a full refund.
6.5. After the return of cash to the Customer in accordance with the public Offer agreement concluded by its acceptance by the Customer, the ticket goes to the free sale on the site or through any other way of distribution chosen by the Seller.